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HR plays a critical role in crisis management

HR plays a critical role in crisis management

by yolandamapfurire | Oct 6, 2020 | Corporate Teams, Everyday Heroes

Meet Dawn Hewins. She heads up human resources and organisational development in the UK’s biggest council – Birmingham City Council. Excluding schools, Birmingham employs c11,500 employees and it’s been Dawn’s role to manage the people aspects during the pandemic....
Our youngest hero – from apprenticeship to valued employee

Our youngest hero – from apprenticeship to valued employee

by yolandamapfurire | Jul 29, 2020 | Corporate Teams, Everyday Heroes

Meet Ella Smith. Our youngest WM Everyday Hero so far at just 22 – she started working at Stafford Borough Council a week before her 17th birthday so a relatively recent recruit to the sector and already a valued asset.  Her Chief Executive Tim Clegg says , “I...
Hitting the ground running before lockdown

Hitting the ground running before lockdown

by yolandamapfurire | Jun 8, 2020 | Corporate Teams

Meet Mannie Ketley.  She gets the promotion to the top job at Rugby Borough Council on the 9th March – after working her way up over fifteen years and six jobs – then a few weeks later the Country is in lockdown. West Midlands Employers caught up with her to...
Implementing social distancing in Walsall shops

Implementing social distancing in Walsall shops

by yolandamapfurire | Jun 8, 2020 | Corporate Teams

Meet Louise, nominated by her colleagues in Walsall Council’s environmental health team for the leading role she’s playing in the council’s response to the coronavirus pandemic. While many of us are working at home behind a screen, Louise is doing more face to face...
What good leadership looks like during a pandemic

What good leadership looks like during a pandemic

by yolandamapfurire | May 27, 2020 | Corporate Teams

Meet Sarah Rouse.  What a ridiculously testing time for a new leader – the district first had to deal with flooding again and next the pandemic hit. Sarah’s been in crisis mode for most of her time as the Independent Leader of Malvern Hills District Council, following...
Virtual call centre signposts to grassroots support

Virtual call centre signposts to grassroots support

by yolandamapfurire | May 19, 2020 | Corporate Teams

Meet Michelle Kettles, Welfare and Benefit Team Manager, South Staffordshire Council. She’s got a lovely reassuring voice, handy for her current role, with a wee twang of Scottish and the north-east. She was chosen to be South Staffordshire Council’s everyday hero by...
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  • HR plays a critical role in crisis management
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  • Hatch, Match and Dispatch – a new way of doing things

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